NO REFUNDS ON IN PERSON PURCHASES. In person sales are carefully inspected in front of the buyer to ensure it is in excellent condition before purchasing. 


We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.


  • All in-store pick-ups must be returned back to store as our system does not allow us to create return labels for orders not shipped.

  • ALL returns will incur a $7.99 return shipping fee that will be deducted from any refund or store credit (unless returned in person to our phoenix studio)

  • Shipping charges paid for by customer are non refundable. 

  • Merchandise must be unworn, unwashed and free of any alterations or damages.

  • Merchandise must have all tags attached.

  • Final Sale purchases are not eligible for any type of store credit, exchange or refund.

  • All additional 50% OFF sales are Final Sale. 

  • Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.

  • We do not offer exchanges, customers must purchase the alternative size they would like on the site.

  • We cannot accept returns on sale items or gift cards.

  • Handmade Custom Design Orders are Non Refundable Final Sales.


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If any returns do not meet these requirements, you will be contacted and the items will be returned to you immediately.

We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage.

We are not liable for missing packages once tracking provides confirmation of delivery to provided address.

We are unable to make any adjustments to orders or apply any discounts after an order has been shipped. Only one promotional code can be applied to an order at any time. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Please note that returns will need to be sent to the following address: [PO BOX 72268. PHOENIX, AZ 85050]

Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If your return is accepted, we’ll send you a return shipping label, If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at

You can always contact us for any return question at




  1. Request a pre-paid label within 15 days from delivery day.
  2. Securely repack your items in the bag provided in your package.
  3. Enclose a copy of the receipt if provided one
  4. Affix our Prepaid Return Label to the package and drop off.
  5. Drop your package off at a U.S. Postal Service mailbox or post office 

In-Studio Returns

Online orders can be returned at our studio in Phoenix, AZ. 

Note: You must present the original invoice receipt when you take items back to our store.

Collecting Personal Information

ALPHONSINA LLC does not sell any information you provide to us. We collect your name, address, and email address, as well as other information during your checkout process when you purchase items from our online shop when booking an appointment for alterations or in person. 

The information you provide in our website or in person it is used for marketing our offers, updates, events, and things related with our company and its sister company LADO SIMPLE DECOR.

All the marketing information sent to you by ALPHONSINA is simply to keep you informed of updated products and services that might be beneficial to you as a client.

If you do not want to receive the weekly creative emails from ALPHONSINA, simply unsubscribe from the list. There is an opt-out link always provided on the marketing emails either at the top or bottom of each email.



***Shipping & Return policy can change at any time without previous consent***

***Colors online are presented as accurate as possible. Keep in mind colors might vary and look slightly different on the screen than the received product. No items will be refunded based on color variations***

***By navigating or purchasing from Alphonsina LLC website or using any of Alphonsina LLC services provided at its location, you agree to all company terms & conditions including shipping and return policies. No individual is obligated to navigate Alphonsina LLC site, visit its location or use any of the services provided by this company if you do not agree with the terms and conditions. Any use of Alphonsina LLC site or services provided in its location is completely out of each individual own free will***