RETURN POLICY

Online Boutique Products

NOTE: Must items are final sale, read below for items that could be exchange as long as it meets the requirements. 

List of Final Sale Items:

• Made to Order Custom Designs

• One Of A Kind Orders

• Undergarments

• Swimsuits

• Jewelry

• Sunglasses

• All SALE items

List of Possible Exchange Items [UNUSED, ALL TAGS AND PACKAGING IN PERFECT CONDITION]:

• Bags

• Home Decor [LIMITED TO PILLOW COVERS & ART ONLY]

Alterations & Tailoring Services

All alteration services are final sale. therefore no refunds are issued for alterations or any other services offered in the studio. If you are not sure if you would like to proceed with an alteration service then feel free to decline at fitting time. Once payment has been received no refunds or cancellations will be accepted. 

In the event that an alteration was not performed correctly to your specifications, we allow our customers to bring the garment back within 7 days from the day that it was picked up to correct it. If the alteration requested is different from what the customer asked at the beginning then an extra fee will be charged.

All alterations that the client refuses to try on for a proper fitting will required to repay the same cost of alterations in order to get it redone. Only alterations that have been tried on for a proper fitting will be redone at no extra charge only in the event that an alteration was not performed correctly to your specifications

The goal is honesty and professionalism. If for any reason you are not satisfied with our products or services, and before a negative review is left online, please make sure to first contact via email or swing by the studio and the best will be done to address your concern.

 

***Shipping & Return policy can change at any time without previous consent***

***Colors online are presented as accurate as possible. Keep in mind colors might vary and look slightly different on the screen than the received product***

***By navigating or purchasing from Alphonsina LLC website or using any of Alphonsina LLC services provided at its location, you agree to all company terms & conditions including shipping and return policies. No individual is obligated to navigate Alphonsina LLC site, visit its location or use any of the services provided by this company if you do not agree with the terms and conditions. Any use of Alphonsina LLC site or services provided in its location is completely out of each individual own free will***